SERVICECHANNEL PLATFORM
Contractor Scorecard
Score every provider on the same data they see – and turn vendor reviews into a continuous improvement loop
Improve your provider performance and cost
Contractor Scorecard turns work order activity into objective Speed, Quality, Price, and Engagement scores for every provider. You and your provider see the same dashboard – so vendor reviews are based on facts, paving the way for continuous improvement.
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Measure provider performance
Move provider conversations from anecdote to evidence, with shared visibility into what’s working and what isn’t.
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Keep an eye on trends
See provider performance trends across your whole network, by region, by trade, or by individual provider, down to the work order.
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See how your providers stack up
Benchmark your providers against the top performers across the ServiceChannel network – so you know whether the issue is your provider, your trade, or your market.
Highlights
- Measure the speed, quality and cost of your providers
- Monitor metrics for both repair and maintenance work
- Identify weak spots in your network for improvement
- Benchmark against thousands of providers and millions of work orders
- Your provider sees the same metrics as you do
See how Contractor Scorecard works for providers
The kind of objective statistics that ServiceChannel provides is worth its weight in gold
Nick Sestito Partner, T&J Electric
Features
Contractor Scorecard makes provider performance measurable, comparable, and actionable, with benchmarking against over 30 million work orders per year across the ServiceChannel Platform. Because providers see the same scores you do, every QBR starts from a shared truth, not a guess, so you can create stronger partnerships and improve service outcomes together.
Network Summary
Evaluate the strength of your provider network with data-driven insights
- Use the Network Summary tab to see how your provider network compares to all the providers on ServiceChannel based on Speed, Quality, Engagement, and Price Scores
- Dive into each score to see how providers measure on the underlying KPIs
Repair KPI trends
Check on performance trends over time on repair work orders
- See each score and trendline over time across Speed, Quality, Engagement and Price KPIs
- You can also see the related work orders by clicking on a single point in time
Maintenance KPI trends
Gauge the efficiency of maintenance efforts with Maintenance KPIs
- Monitor performance on maintenance work orders, as well as KPI trends over the past year and per location
- Maintenance KPIs include Check-In Compliance, Schedule Date Entry Confirmation and Scheduled Work Orders Completed
Benchmarking
See how your providers stack up against 70,000+ providers on the ServiceChannel Platform
- Get a quick snapshot of their performance on ServiceChannel across four tiers: top, average, below average, and bottom
- Drill into every metric that comprises Speed, Quality, Engagement and Price scores
- See a list of providers and their scores, with filters for trade, work order priority, location, and date range
- Quartile distribution view shows where each provider sits within its peer group
- Compare against peers in your spend size cohort, not just the network average
- Filter benchmarking by internal vs. external provider for like-for-like comparisons
Network Comparison
Network Comparison lets you compare contractor performance across your entire network—by state, region, trade, and location note
- Identify performance trends across different geographic and trade segments
- Pinpoint high-performing regions or trades and areas needing improvement
- Prepare for business reviews with data-driven insights
- Catch performance issues before they show up in monthly scores
What your provider sees
Providers can see their speed, quality, engagement and price scores over time
- They can also see breakdowns by score in the tabs above
- With this information at their fingertips, they can identify areas for improvement
- Providers can benchmark against their peers on ServiceChannel by geography and trade
SEE ALSO
Provider Search
Evaluate providers across quality, speed, engagement, and cost with objective performance data available only on ServiceChannel.
Let’s get started
Ready to make every business review more productive?
Tell us about your challenges with provider performance and costs, and we’ll help you build a strategy to achieve your goals.
Book a Demo