grocery store manager and his employee reviewing produce inventory on a tablet

Supermarket Facilities Management

Keep shoppers coming in and fresh products moving out

Provide a pleasant and clean customer experience at every store, with robust grocery store facilities management software and services.

Elevating the Experience

Our grocery customers improved performance across their locations, seeing greater productivity at a lower operating cost.

Reduction in resolution time.
Metropolitan Market
Increase in first-time completion rate.
Metropolitan Market
Reduction in food spoilage costs.
Fresh Pet

Extend every asset’s lifespan and minimise downtime
Drive down total cost of ownership while driving up revenue
Improve refrigeration performance while staying compliant with regulations

metropolitan market storefront with plants, pumpkins, and passerby in an evening setting

We've achieved the operational visibility and the vendor accountability that we've never had before. We're getting a lot more things done, and doing them more quickly since deploying ServiceChannel.

Justin Williams
Metropolitan Market

electrician conducting maintenance on open panel

Find the Best Providers for Grocery Asset Uptime

Use the Service Provider Marketplace to source top providers with experience serving grocery locations.

Trades include:

Refrigeration
HVAC
Plumbing
Electrical
Kitchen Equipment
General repairs
Cleaning

Get a free assessment

Craig DeGroat - Tops Markets

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Our vendors are held more accountable now than they ever were before.

Craig DeGroat Tops Market

Featured resource

Blog

Grocery
What You See Is What You Get: Why AI Is the Missing Ingredient in Grocery Asset Management

AI asset recognition gives grocery facilities leaders a clearer view of asset data, helping reduce guesswork and make more confident repair decisions.
Blog

Grocery
Signal-Driven Facilities Management: How AI Gives Grocery Facilities Leaders More Room to Lead

Learn how AI helps grocery facilities leaders move from reactive operations to signal-driven decision-making — protecting uptime, shopper experience, and sales.
Webinar

Grocery
Modernizing Grocery Facilities at Tops Market

With all the opportunities to modernize your facilities program, where should you begin? Hear about the journey at Tops Market from improving operational visibility and tracking provider performance to increasing asset uptime.
Report

Grocery
Grocery Facilities Benchmark Report

This report highlights the key metrics used by leaders from Facilities, Real Estate, Procurement, and Finance to assess the performance and cost-effectiveness of their facilities programs. With the pressure on profit margins in the grocery industry, every dollar spent on physical assets matters. Plus, with the ever growing variety of departments and consumer offerings, the reliability of assets and the quality of the customer experience matters more each year.
Case Study

Grocery
Case Study: Metropolitan Market

Grocery Store Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel.

Let’s get started

Ready to run your grocery stores with ease?

Tell us about your challenges and we’ll help you craft the right solution so you can achieve your goals.
Book a Demo

Grocery Facilities Management FAQs

Grocery facilities management software helps grocers manage maintenance, refrigeration, work orders, compliance, contractors and asset performance across multiple store locations.

The best grocery maintenance tools help teams track refrigeration assets, automate preventive maintenance, reduce downtime, manage contractors and improve compliance.

Grocery stores reduce downtime through preventive maintenance, asset tracking, remote monitoring and faster dispatch workflows.

Facilities management platforms help grocers track refrigerant leaks, automate compliance workflows, manage inspections and maintain EPA readiness.