From daily support to long-term strategy, we’re here to guide your journey all the way.
With 22 years of experience helping clients to complete over 150 million work orders with 70 thousand providers, we’ve developed a proven approach for guiding companies as they pursue peak facilities performance. Our expert team advises your digital transformation, so you can reimagine what’s possible with technology today and into your future.
Every business is unique – and so is our approach to every implementation. We tailor workflows to meet your goals, while sharing what’s worked well for other leading clients.
We assess your programme maturity compared to your objectives and offer best practice recommendations for new processes, tools and sourcing strategies.
Whether you have a full team to support or you need us to serve as your team instead, our wide range of professional and managed services have you covered.
Our team of implementation experts work with you to plan a customised programme to deploy our platform and services along with any system integrations. To set you up for success, we also help with onboarding and training your internal staff and even your provider network.
Rest assured we’ll get you ramped up quickly, so you can get your locations running at peak performance for your customers.
We’re only successful when our customers are. It’s why we give you a designated Customer Success Manager who understands your business.
Our experts work with you to learn about your goals and capabilities, then help you map a path forward for getting the most out of our platform and services, whether that’s arranging training, sharing best practices or introducing you to industry peers.
Morning, noon or night, our teams are ready to answer, because we know you’re always on duty. Use our Call Centre as a convenient option for your operations team to phone in requests and check in on the latest status.
For personalised tech support, an assigned Premium Support Consultant can answer all your questions directly by phone. They can even help with system administration as things change.
If you don’t have the team needed to follow up on work orders or chase down providers, then we can help. ServiceChannel Managed is a suite of services with a collaborative approach.
We help with day-to-day operations by sourcing providers, managing your network and handling work orders, so you have more time to focus on your strategy and customers.
The most mature facilities programmes have transformed from being reactive and gut-driven to being proactive and data-driven. These leading companies see facilities performance as critical for their business today and for their growth tomorrow.
We use our Facilities Maturity Assessment to evaluate your programme across six strategic dimensions. Based on best practices from industry peers, we recommend solutions for achieving your top objectives, advancing your maturity level and improving facilities performance.
Contemporary diner chain leverages ServiceChannel Managed to more effectively manage and track facilities maintenance across its 26+ locations.
ServiceChannel
Tell us about your top objectives, and we’ll create a tried-and-tested plan to make them reality..
Get Started
