Skip To Content
Book a Demo Talk to Sales
Get updates in your inbox

Why Facilities Is Everyone’s Business, from the C-Suite to the Store Floor

With Paul Walsh, Founder of Path2Max

Paul Walsh, founder of Path2Max, discusses the evolving role of facilities management in retail and mutli-site operations. He talks about how facilities have shifted from being an “invisible engine room” to a highly visible, strategic function.

Listen now:
""
ServiceChannel

Paul discusses the evolving role of facilities management in retail and mutli-site operations. He talks about how facilities have shifted from being an “invisible engine room” to a highly visible, strategic function.

Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Paul Walsh, CEO and Founder of Path2Max. Paul dedicates his time and expertise to mentoring others in the industry and helps them pursue excellence.

“If you’re always fighting fires, you’re not going to be able to tell a strategic story, but in order to tell a strategic story, you need visibility. And so you need that clean, clean asset data.”

— Aaron Paul Walsh 

TIMESTAMPS

** 00:44 – About Paul

** 06:51 – The built environment and retail

** 13:55 – Where is the industry now?

** 23:47 – Be proactive, not reactive

** 30:37 – AI in the industry

** 37:57 – Shifting consumer expectations

** 41:34 – Avoiding burnout

** 45:46 – Where to find Paul

** 46:34 – Sid’s takeaways

SPONSOR:

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

REQUEST A CUSTOM DEMO

Related articles

  • Maintaining a Billion Dollar Asset Fleet

    With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club

    Taking great care of an asset fleet is a direct way to drive customer loyalty. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight.

    ""
    ServiceChannel
  • Panda Restaurant Group's Roger Goldstein Portrait Headshot
    Scaling High Brand Standards Across 2000+ Locations

    Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group

    This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.

    On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.

    ""
    ServiceChannel
  • Elevating Brick & Mortar

    How Operations and Facilities Drive Brand Performance

    If you run a multi-location brand in the retail, restaurant, grocery, convenience, banking, or wellness industries, you know that great customer experiences are a competitive advantage. This show is for leaders in operations, facilities, sourcing, procurement, construction, and finance – to find out how to accelerate that advantage and drive revenue.

    ""
    ServiceChannel
contact an expert

Let’s talk

Tell us about your challenges and we’ll help you craft the right solution so you can you hit your goals.

Contact us